The Group has developed a set of solutions tailored to the local context, ensuring everyone has access to high-quality services. ACCES expertise (technical, financial, institutional, or societal engineering) is a good example of Veolia�s strategy and commitment. It is broken down into three areas: 1. Technical engineering: providing as many people as possible with access to the same resource and infrastructure, and proposing new distribution methods; 2. Financial and institutional engineering: implementing socially acceptable price policies, increasing individual subsidized connections, developing new social research and innovation models, seeking innovative funding and approaching backers; 3. Social and customer relations engineering: developing local customer services and mediation solutions, promoting suitable service use to optimize benefits, evaluating the impacts on quality of life, developing partnerships and co-creating new solutions.