CEO Water Mandate

Great Britain Mexico Brazil

Frequently Asked Questions

1. Why should I create a user profile for the Hub?

Creating a user profile significantly enhances the functionality and usefulness of the Hub. Being a user allows you to:

  1. Create and join Hub organizations and projects
  2. "Follow" and receive notifications for the projects, organizations, countries, industry sectors, and topics of most relevance to you
  3. Send messages and files to other Hub users

Without a Hub profile, you can still explore and learn about existing projects, organizations, and resources on the Hub, but you cannot add your own efforts, communicate with other Hub members, or receive relevant updates.

2. How do I create a user profile?

To create a user profile, click "Sign Up" in the top right corner of every page of the Hub. Complete the relevant fields (e.g., name, email address, username, etc.). Read the Terms & Conditions. If you agree, click the checkbox. Fill out all other relevant fields on the page. Click the next checkbox if you'd like to receive the Mandate's water stewardship newsletter. Type "Action" next to "Please fill in the blank." Click "Register Now!"

The Hub will send now send you an email asking you to confirm your membership and activate your account. Click on the link.

You now are a Hub user!

You have ten days to associate yourself with an organization or project or your account will be suspended.

3. How do I join an existing Hub project or organization?

Log into your account by clicking "Log In" in the top right corner of any page of the Hub (just to the left of "Sign Up"). Enter your username and password and click "Log in"".

In the top right corner of the screen, click the black "magnifying glass" icon (just to the right of "About"). Enter the name of the organization or project you wish to join. Press "enter" or "return" on your keyboard. On the next page, scroll down and click on the name of the organization you wish to join. On their profile page, click the orange "Join" button.

That's it! The primary contact for that organization now must approve your join request. Once they have done so, you will be an official member of that organization on the Hub.

4. How do I list a new project or organization on the Hub?

Log into your account by clicking "Log In" in the top right corner of any page of the Hub (just to the left of "Sign Up.") Enter your username and password and click "Log in".

Under the "Take Action" menu, select "List your organization"" or "List your project".

Complete the form and click "Create Organization" or "Create Project."

On the next page, add any relevant personnel from your organization to your organization's HUB profile by clicking "Add New Member" and completing the relevant information. When you are done, click "Next Step."

The next page offers an opportunity to list various locations related to your organization, including your offices and production facilities, where you have risks, existing projects, where you might be interested in a project, where you have suppliers, and more. To add a location, click the spot on the map where it is located. You can zoom in using the "+" icon at the bottom right of the map to get as precise as possible. Once you've clicked on your location, enter the name of the location, add any additional relevant information under "Show advanced options", and click "Create Location." Create as many locations as helpful by repeating this process.

5. What is the difference between a project and an organization on the Hub?

"Organizations" and "Projects are the two primary types of data points on the Hub global map. "Organizations" are generally permanent legal entities with employees, whereas "Projects" are generally the specific, often location-based, time-bound efforts of that organization to advance water stewardship.

On the Hub, both "Organizations" and "Projects" can add members and upload and share resources. All users can join multiple "organizations" and multiple "projects." However, only "organizations" can list "risks", "manufacturing sites", "agriculture sites", and "corporate offices" as location types.

6. Is my contact information safe on the Hub?

Yes. Other Hub users can only identify you by your name, organization, and title. While they can message you, they can only do so via the Hub's internal messaging system. We will never share your email address or other contact information with other users or organizations.

7. Can I control when and how I receive emails from the Hub?

Yes. Once logged in, click the user icon in the top right of the Hub and select "Update Account" and then "Update Email Settings". From there you can opt to receive messages and notifications immediately, in a daily digest, or in a weekly digest. Click the boxes below to select the types of updates you would like to receive

8. How do I send and receive messages on the Hub?

Once logged in, click the user icon in the top right of every screen of the Hub and select "Messages".

To read incoming messages, simply click "Inbox" and scroll through your messages.

To send a message, click "Compose". Use the "To" field to choose your recipients. You can choose up to five recipients and can search by their name and the name of their organization.

Next, fill your your subject line and press "send message."

That's it!

9. What is the difference between the Hub roles of "member", "admin", and "primary contact"?

You and other users can fill three core roles with respect to Hub project and organization profiles, with increasing levels of responsibility and capability:

  • Member
  • Admin
  • Primary Contact

Members are involved in the relevant project, organization, or resource, and receive email updates and notifications accordingly, but do not have Hub administrative capabilities.

Admins are able to add, subject, and edit members; edit project details, administer polls, etc. in the Hub.

Primary Contacts are the only administrators for the project or organizations to receive messages directed at that project, organization, or resource. They are expected to be the primary knowledge holder for the project, approve or reject join requests, update the project status regularly, and respond to messages.