Frequently Asked Questions

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Creating a user profile significantly enhances your Hub experience and allows you to fully use the functions of the Hub. Being a user allows you to:

1. Create and join Hub organizations and projects
2. "Follow" and receive notifications for projects, organizations, countries, industry sectors, and topics of most relevance to you
3. Send messages and files to other Hub users

Without a Hub profile, you can still explore and learn about resources on the Hub, but you cannot add your own efforts, communicate with other Hub members, or receive relevant updates.

To create a user profile, go to: https://wateractionhub.org/accounts/register/ and complete the following steps:

1. Fill in the relevant fields (Name, email address, username, affiliated organization etc.).
   • If your organization is not listed on the Hub yet, select None and you can register your organization after you create a log-in.
2. The Hub will now send you an email asking you to confirm your membership and activate your account.
3. Click on the link and you are now a Hub user!

1. Log in to your existing Hub account
2. In the top right corner of the screen, click the black "magnifying glass" icon and search the name of the organization or project you wish to join.
3. On the next page, scroll down and click on the name of the organization you wish to join.
4. On their profile page, click the orange "Join" button".

That's it! The primary contact for that organization must now approve your request to join. Once they have done so, you will be an official member of that organization on the Hub.

1. Log in to your existing Hub account.
2. Under the "Create" menu, select "Add your organization" or "Add your project".
3. Complete the form and click "Create Organization" or "Create Project".
4. On the next page, add any relevant information about your organization or project to your organization's Hub profile by clicking "Add New Member" and completing the relevant information. When you are done, click "Next Step."
5. The next page offers an opportunity to list various locations related to your organization, (i.e., offices, production facilities, existing projects, where you might be interested in a project, etc.)
   • To add a location, click the spot on the map where it is located. You can zoom in using the "+" icon at the bottom right of the map to get as precise as possible.
6. Once you've clicked on your location, enter the name of the location, add any additional relevant information under "Show advanced options", and click "Create Location." Create as many locations as helpful by repeating this process.

Yes. We will never share your email address or other contact information with other users or organizations. Other Hub users can only identify you by your name, organization, and title. While they can message you, they can only do so via the Hub's internal messaging system.

Yes. Once logged in, click the user icon in the top right of the Hub and select "Update Account" and then "Update Email Settings". Afterwards, you can opt to receive messages and notifications immediately, in a daily digest, or in a weekly digest. Click the boxes below to select the types of updates you would like to receive.

1. Log in to your existing Hub account.
2. Click the user icon in the top right of every screen of the Hub and select "Messages".
3. To read incoming messages, click "Inbox" and scroll through your messages.
   • To send a message, click "Compose". Use the "To" field to choose your recipients. Choose your recipients by searching for their name and the name of their organization.
4. Next, give your email a subject line and press "send message."

You and other users can fill three core roles with respect to Hub project and organization profiles, with increasing levels of responsibility and capability:

• Member
• Admin
• Primary Contact

Members are involved in the relevant project, organization, or resource, and receive email updates and notifications accordingly, but do not have Hub administrative capabilities.

Admins are able to add, subject, and edit members; edit project details, administer polls, etc. in the Hub.

Primary Contacts are the only administrators for the project or organizations to receive messages directed at that project, organization, or resource. They are expected to be the primary knowledge holder for the project, approve or reject join requests, update the project status regularly, and respond to messages.

When you edit your Organization Profile on the Water Action Hub, you can designate two types of locations: current sites and strategic interests.

Current sites are locations where your organization currently works, such as office and branch locations or agricultural and manufacturing sites. (If you are interested in listing the location of a project, make a separate Project Profile.)

Strategic interests indicate locations where your organization may consider working in the future, or simply areas you wish to learn more about. Strategic interests may be any geographic area, from an address to a city to a watershed to an entire nation. Adding a strategic interest can help your organization stay informed about the latest sustainability work occurring in a region, and will allow your organization to appear in search results for that area.

Here's how to add a location to your Organization Profile:

1. Log in to your existing Hub account.
2. Go to your organization page by clicking the User icon in the upper right corner, then click on "Your Organizations" and select the organization you wish to edit.
3. On your organization page, click the blue Edit button under the name of your organization and select "Update Locations."
4. Now, you will see two options: the first search bar allows you to enter sites where your organization currently works, while the second allows you to enter locations of strategic interest. You can also click the orange "Locate on Map" button to select a location by placing a marker on the map.
5. You can enter multiple locations: your office address and other branches of your organization as well as points of strategic interest.
6. Once the Hub identifies the location, scroll down to check that the location is right and click "Finish organization."

To add the location of a current or past project, simply list your project on the Hub or navigate to an existing Project Profile. By selecting "Update Locations," you will access a similar location tool that will allow you to indicate project sites and strategic locations. Updating a project location through the Project Profile (rather than through the Organization Profile) will cause a Project location icon to appear on your organization's map.

Note: For this to apply, you must have already created an organization profile and project page on the Hub.

1. Log in to your existing Hub account.
2. Navigate to your project page by clicking the User icon in the upper right corner, then click on "Your Projects" and select the project you wish to edit.
3. Once you reach your Project page, you should see a blue Edit button under the name of your project. Click the button, then select "Update Project."
4. Scroll down and click on "Project Partners."
5. Enter the name of your new Hub organization profile and select your organization.
   • You can add other organizations that are working on the project as well.
6. Click "Update project" when you're done.

If you need help with this step, please reach out to us — we would be happy to assist you.

Adding a website or social media page is an important step to allow Hub users to learn more about your organization.

1. Log in to your existing Hub account.
2. Navigate to your organization page by clicking the User icon in the upper right corner, then clicking "Your Organization" and selecting the project you wish to edit.
3. Click the blue Edit button under your organization name, then select "Update Organization."
4. Scroll down to "What is your organization’s website?” and paste a link to your website.
5. Then scroll to the bottom of the page and click the blue "Finish Organization" button.

You can follow similar steps to add a website to a Project Profile.

If you are an administrator of your organization's profile, consider posting a status for your organization. Posting a status boosts your ranking in the Hub's search tool, helping others find your organization. A status is supposed to give a quick update on your organization's current activities, for example, "We are proud to announce we have completed XYZ project," or "We are currently seeking funding for XYZ project." Here's how:

1. Log in to your existing Hub account.
2. Navigate to your organization page by clicking the User icon in the upper right corner, then clicking "Your Organization" and selecting the project you wish to edit.
3. Because you are an admin, you should see a heading that says "Status: No status to display" just under the map.
4. Type a status or paste a link into the box and click the blue Update Status button.

We recommend that you add colleagues from your organization as official members of your organization's Hub profile. Your colleagues can become either a member or an admin (with the ability to update the profile) even if you remain the primary contact (lead admin) for your Organization Profile. Adding more members helps make sure your profile stays up-to-date and gives more members of your organization the opportunity to reach out to other Hub users and use the Hub search tools.

1. First, your colleague needs to create a Hub user account.
2. Once they make a user account, they can navigate to your organization profile by clicking the User icon in the upper right corner, then clicking "Your Organization" and selecting your organization.
3. Alternately, you can invite them to join your organization by going to your organization, then clicking "Edit" and selecting "Manage Membership." Next click the orange "Add New Member" button at the bottom of the page and type their email — this will send them a notification with instructions to join your organization on the Hub.
4. The final step is for you as the primary contact to approve their membership by logging in to your Hub account. You should receive a Hub notification email in your inbox when they submit their join request. If not, you can always add or remove members by visiting the organization profile and clicking the blue "Edit Organization" button. Then select "Manage Membership."

This final step is very important — your colleague only becomes a member of your Organization once the existing Organization Profile admin approves their request.

Adding "Services Offered" to your profile allows Hub organizations to specify what services they offer, including stakeholder facilitation, policy advocacy, technical support, and more.

Meanwhile, projects may specify what services they need. This feature helps the Hub match your organization or project with others that may be interested in your services or may be able to offer you services.

Here's how to update your Organization Profile to promote the services you offer:

1. Log in to your existing Hub account.
2. Navigate to your organization page by clicking the User icon in the upper right corner, then clicking "Your Organization" and selecting the project you wish to edit.
3. Click blue Edit button under the name of your organization, then select "Update Organization."
4. Scroll to "What services are offered by this Organization?"
5. Select all the services your organization offers.
6. When you're satisfied with your updates to your organization profile, scroll to the bottom of the page and click the blue "Finish Organization" button.

You can follow similar steps to update your Project Profile with the services you need.

A partner is an organization that is/was involved in the completion of a project or resource or is partnered with another organization.

• A partnership refers to an organization that is/was involved in another organization, project, or resource.
• A membership refers to an individual Hub user who was involved in, or is the primary point of contact for, a listed project or resource.